Looking for good value and high speeds? Not a torrenter? SurfEasy is definitely an option for you to think about. For anyone who wears a pirate hat or is into swashbuckling, you might want to look elsewhere, because they have a pretty strict no file-sharing rule. It's also not the best if you want some control over the more advanced settings. But what SurfEasy do well is provide a fast client that's simple to use and features great value. Sounds good? Read on for our full SurfEasy review.
SurfEasy offer a service that is relatively cheap but still packs in features. Their client has high speeds, however they do not allow peer-to-peer file-sharing. Sorry torrenters, but this one's not for you. It's a VPN that's been designed to be simple and easy for everyone to use. The company pride themselves on their mission to bring greater internet security to everyday people. They don't keep any usage logs and they allow for up to five simultaneous connections. SurfEasy is based in Canada and operate servers across 13 countries throughout the Americas, Asia, Australasia and Europe.
SurfEasy are now owned by Opera Software, the Norwegian company who operate the Opera Browser. They are backed up on their antivirus cred from their close relationship with AVG. They also have ties to the Electronic Frontier Foundation through one of their board advisers. All up, the company background is rock-solid.
The website is modern and easy to use. There's nothing to hate about it, it's a functional scrolling site that displays everything you need in a simple fashion. There's nothing that blows me away about the website, but I don't think there should be. SurfEasy also offer a free VPN service of 500MB, but it can be upgraded to 1GB if you share it on social media. The free service doesn't have Ad Tracker Blocking, so it's not the best, but a great option for those who infrequently need a VPN.
Plans and Pricing
These days, SurfEasy has a pretty standard pricing policy. Like most other VPN providers, the price comes down the longer you commit for. A one month commitment will set you back $11.99, six months will be $8.99 per month, while 12 months will work out to $6.49 per month. SurfEasy offer a 100% money-back guarantee over your first seven days, so if it isn't everything you expected or you aren't happy with the service, you can get a refund.
From the blog posts on their site, it seems like SurfEasy accept Bitcoin, but when I went to pay, I couldn't find an option to use it. There has been no mention of Bitcoin in their posts for over a year, so perhaps they have removed the option recently. There is no word whether it will be reinstated or not. The payment options that are currently accepted on the site are PayPal and credit card.
As far as support goes, it's good but not great. They have support over the phone during business hours for the UK, Canada and the US, but people who live elsewhere might find themselves making calls at odd hours to get through. They have ticket support that is good, with comprehensive responses, but it can take up to 24 hours to get a response sometimes. SurfEasy also provide some pretty expansive set-up, support and troubleshooting articles which are very helpful. This should really be your first port of call if anything goes wrong. They also have a search function that works great, so it's pretty easy to find the information you need.
Privacy and Security
For most users, this is the most important part. Why else would you be here if not to try and protect your privacy and security? One of the best parts about SurfEasy is that they don't normally take logs apart from bandwidth logs. If your use of their client gets heavy, they may limit your bandwidth or suspend your account. They have said that this only happens on extremely rare occasions if their service is being abused, like if someone was running a server over it. The other reason that they might take logs is if there is a bug. they may temporarily take usage logs in order to fix it, but that's about it.
If you are up to anything too illegal, SurfEasy might not be the best choice for you. Like a lot of the popular VPN providers, they will co-operate with authorities if they have to. They will also use your email address to send you promotions, but they don't pass it on to any other parties.
Getting everything setup is pretty straightforward. You will need your email and a password to sign up as well as your credit card or PayPal details. Unfortunately, it looks like Bitcoin isn't accepted at the moment, but for those with extreme privacy concerns, this probably isn't the right VPN provider anyway.
The client for windows is easy to start and very clean and functional. The VPN gets connected when the client is launched and it defaults to the fastest server. Once you are connected, a map appears, showing your virtual IP address and location. It also indicates your connection status and ad tracker blocking. Whilst the client is so functional and easy to use, the sacrifice for this is that it isn't very customisable and there are no advanced options. Because of this, SurfEasy is great for anyone who just wants a basic VPN, but it lacks a lot of the choices that a more advanced user might appreciate.
We tested out the speeds and here's what we got:
|No VPN||Open VPN|
|Download Speed (Mb/s)||18.8||18.3|
|Upload Speed (Mb/s)||2.3||2.2|
The speeds were great, Easy VPN passed our DNS leak test and our IP didn't show through. In these tests, it did its job very well
SurfEasy offer applications for all of the common platforms, so it can be a good option if you aren't a Windows user. They all look and work well, so we were satisfied with what they offered across different devices. The Android App aced all of our tests just as well as the Windows client.
This is a good VPN and it comes with great value, but it's not for everyone. It seems like SurfEasy has aimed for the middle chunk of the market, so they offer a fast, clean and very functional service. They do not allow peer-to-peer file sharing, don't have any advanced settings and don't guarantee the utmost in privacy. If you want something that's not too complicated that will give you a bit more privacy, but don't plan on doing anything too illegal, this is a good option for you. If you want greater control, privacy and security, look elsewhere.
Are you a SurfEasy user? Leave a SurfEasy review below with your thoughts on the service, and help others out when making their decision.